General

Donations

Shipping

Returns

Canada

Does Sanctuary use natural ingredients?

Yes, we use ingredients from natural origins in our fragrances, but they are not 100% natural. We use skin-safe synthetics as well. Read the fine print and get the full ingredient list for our scents here.

Are the fragrances vegan?

Yes. We’re all about plant-based living here at Sanctuary, and that includes the ingredients we use.

Do you test on animals?

Never ever. We love animals and guarantee that all ingredients used in Sanctuary fragrances are 100% cruelty-free.

What size is the fragrance bottle?

We’ve got two options for you. Our full-size bottles are 100 mL / 3.4 fl oz, but we also offer travel sized vials that are 8 mL / 0.27 fl oz.

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Which charities do you donate to?

Charity is at the heart of everything we do here at Sanctuary, and proceeds from each fragrance will go directly towards charities that work to save endangered species and their habitats. Currently, we’re donating to the Red Panda Network, as well as the Wildlife Conservation Society. Learn more about each charity here.

How much are you donating to the charities?

20% of the proceeds from each purchase is donated towards charity. We keep the charitable action going on our sister site Scentbird, where $1 from any Sanctuary fragrance added to your queue will be donated.

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Where does Sanctuary ship?

Right now, Sanctuary ships within the continental United States & Canada, but watch this space—we’re working to expand internationally in the near future.

How do I track my order?

We’ve got you. Once your fragrance ships, we’ll send you an email that contains your tracking information. Just click the link to go to the shipping dashboard, and follow your order at every point on its journey.

What are your shipping costs?

US - We offer free shipping on orders over $50.00. Otherwise, standard shipping is $3.99. Canada - We offer free shipping on orders over $75.00. Otherwise, standard shipping is $4.99.

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Do you accept returns?

Is your product unopened, and is the return taking place within 30 days of delivery? Then yes, we’d be happy to accept your return.

To start the return process, please email support@hellosanctuary.com and include your order number. We’ll credit your original form of payment, and you'll only be charged for shipping fees associated with the return.

Shipping fees are non-refundable. Please note: Our warehouse does not accept unauthorized returns. We cannot ensure that we will be able to properly locate and handle your return without the return authorization and the correct return address.

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Canadian Sales Tax?

The tax rate applied depends on your ship-to destination. Tax is calculated on the merchandise total of your order, and in some provinces, sales tax is payable on shipping and handling charges.

What are your shipping costs?

Canada - We offer free shipping on orders over $75.00. Otherwise, standard shipping is $7.99.

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